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A Barrel Research Project

All Patterns

Guiding Customers Every Step of The Way With Post-Purchase Product Education

What We Bought

Act+Acre Balancing Shampoo

$32
Quantity:
1
Date Purchased:
2/1/24
Coupons Used:
Subscribe & Save 20%
What We Bought

Act+Acre Restorative Conditioning Hair Mask

$38
Quantity:
1
Date Purchased:
2/1/24
Coupons Used:
Subscribe & Save 20%
What We Bought

Act+Acre 1% Vitamin B-5 Fine Hair Conditioner

$32
Quantity:
1
Date Purchased:
2/1/24
Coupons Used:
Subscribe & Save 20%
What We Bought

BHA Salicylic Acid Scalp Exfoliator

$48
Quantity:
1
Date Purchased:
2/1/24
Coupons Used:
Subscribe & Save 20%

Act+Acre specializes in plant-based hair care, prioritizing scalp health. Their post-purchase email series is designed to guide customers on optimal product usage.

The day before customers receive their products, Act+Acre sends one email per product containing educational content. This includes a personalized note from the founder addressing the top two frequently asked questions. 

Act+Acre's post-purchase product email series

Each email includes a video demonstrating product usage, with a link to their YouTube channel for further guidance. This includes a handwritten note from the founder including the top two FAQ questions. 

Act+Acre's post-purchase product email series

For customers with remaining questions, Act+Acre directs them to their Instagram account, encouraging them to send a direct message for personalized assistance. Alternatively, customers can reach out through email, text, or live chat for customer service support on different channels.

Photo Credit:

Thumbnail photo courtesy of actandacre.com